General Information

How To Order

If you wish to place an order and are part of a school or organisation for whom we laready have an approved store, you can order by going to our Shop page.

For other enquiries, we do plan to add a range of items for ordering and customising via our shop but, for now, please Contact Us to discuss your requirements.

Postage and Delivery

We have several options available. If you are ordering school uniform, we can arrange to deliver your order to the school for you to collect there. There is no charge for this servcie.

We also offer a pickup facility from our warehouse. This is also provided free of charge.

For all other orders, we charge a flat fee of £5 for delivery anywhere in the UK, regardless of the order size or weight.

Please choose your desired option on the checkout page.

Returns

We offer a 30 refund/exchange policy on non-personalised goods. If you require a refund/exchange then please return the goods to us in their original condition and packaging within 30 days. Any items received which are not in their in their original condition will not be eligible for a refund/exchange. Because the nature of personalised garments means they cannot be returned to stock, we are not able to accept the items back. Your statuory rights are not affected.

All items which are returned must be accompanied with a completed Returns/Exchange Form. In every dispatch we include a Returns/Exchange Form which contains all of the information we need to process your return.

In all instances, please contact us before returning any items to us.

If a refund is applicable to your order this will be done as soon as possible following the request, and in generally completed within 5 working days.

Personalisation

We can add almost any design onto any garment or item in our brochure.

There is a on-off setup fee of £25 to cover the cost of the artwork necessary to then apply the designto your ordered items. This charge is only applied once for each design, regardless of the range of items you subsequently wish to order, and the design can then be added to any item(s) without further cost to you.

Please supply your design in .png or .jpeg format, at a minimum of 240dpi. If there is a problem with the quality of any file you send us, we will let you know before proceeding further.

Please Contact Us if you need further details.